Privacy Policy

Effective date: November 1, 2026

Senior Caring Home Support respects your privacy. This statement explains how personal information is handled when you visit seniorcaringhomesupport.net, contact us, inquire about home support or training, or use our website accounts and portals.

Information we collect and why

• Inquiries and service requests: your name, email address, phone number, contact preferences, and information you choose to include in a message. We use this information to respond, discuss your request, and arrange appropriate follow-up.
• Training and applications: information you provide about your program interest, education, qualifications, and application. Where you use a learning account, this can include account details, enrollment, course activity, and progress needed to administer training.
• Employment and staff portals: application details, account information, and work records such as submitted timesheets or time-clock entries, where those features are used. These support recruitment and employment administration.
• Website operation: technical information such as IP address, browser or device information, pages requested, and security logs. Our website and service providers use this information to deliver pages, maintain accounts, prevent abuse, and understand website use. Cookies and similar technologies are explained in our Cookie Policy.

Please provide only information relevant to your request. Do not send medical records, government identification numbers, passwords, or payment-card details through general contact forms or ordinary email. Contact us first to arrange an appropriate way to share sensitive information. Care assessments and service arrangements may involve additional notices and consent specific to those services.

Consent and your choices

We use personal information for the purposes explained when it is collected, with consent where required, or as otherwise permitted or required by applicable law. Submitting an inquiry allows us to respond to that inquiry; it does not automatically sign you up for promotional messages. You may ask to withdraw consent or change your contact preferences. We will explain any limits that apply, including legal requirements and information necessary to deliver a requested service.

Who may receive information

Information may be accessed by personnel who need it to respond to your request or administer the relevant service, training, or employment function. Providers that operate our hosting, website, forms, email, security, and learning tools may process information on our behalf. The site uses WordPress, Bluehost hosting, Jetpack/Automattic services, and form and learning tools. Some providers may process or store information outside your province or Canada, where it can be subject to local laws. We may also disclose information with your authorization or when permitted or required by law.

Retention and protection

Personal information should be kept only as long as needed for its stated purpose and applicable legal, contractual, or record-keeping requirements. Retention depends on the type of record; website messages, training records, and employment records can have different requirements. Contact us for information about a particular record or to request deletion, subject to applicable limits.

We take reasonable steps to protect personal information and limit access to people who need it. No website, email service, or method of electronic storage can guarantee complete security. Keep your account credentials private and contact us if you believe your account or information has been misused.

Cookies, statistics, and external content

Cookies support functions such as login sessions, saved preferences, and consent choices. Statistics and third-party content may involve additional processing. Read our Cookie Policy for details and available controls. You can revisit cookie choices using the consent control on the website and manage cookies in your browser. Blocking essential cookies may affect accounts and other features.

Links to social media and other websites lead to services with their own privacy practices. If you leave our site or interact with external content, review the relevant provider’s privacy notice.

Access, correction, and privacy concerns

You may contact us to ask how your information is handled, request access or correction, request deletion where applicable, withdraw consent, or raise a privacy concern. We may need to verify your identity before providing information or making changes. Please do not include sensitive records in your initial request. We will respond in accordance with applicable privacy requirements and explain any limits on a request.

Privacy contact: Senior Caring Home Support
Courriel : info@seniorcaringhomesupport.net
Mail: Office 100, 1 Bayard Drive, Saint John, NB E2L 3L5, Canada
Phone: (506) 639-8006

You may also contact the Office of the Privacy Commissioner of Canada or the privacy authority responsible for your concern.

Updates to this statement

We may update this statement when website features or information-handling practices change. The effective date above identifies the latest version. Where a new purpose requires consent, we will seek that consent as required.